Our hassle-free return policy ensures you can shop with confidence
We want you to love everything you order from 18-CREW
You have 30 days from the delivery date to return your items for a full refund.
Items must be unworn, unwashed, and with all original tags attached.
Refunds are issued to the original payment method within 3-5 business days.
Log in to your account and go to "Order History". Select the item(s) you wish to return and print your prepaid return label.
Place the item(s) in the original packaging if possible, or securely in a box or mailer. Attach the return label to the package.
Drop off your package at any UPS location. You'll receive an email confirmation when we receive your return.
Refunds are processed within 3-5 business days after we receive and inspect your return.
Note: We currently don't offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the item you want.
This process is often faster than traditional exchanges and ensures you get the correct size or color immediately if it's in stock. If you need assistance finding the right size, our customer service team can help.
Our customer service team is happy to assist with any questions
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